Process for Service Requests, Returning Items and Spare Parts
1. General Information
Clients and users of TRIOPTICS products are kindly asked to first contact TRIOPTICS Service for any service issue which is related to our products.
Our Customer Service team is available 5 days a week during the normal working hours depending on the world region (time zone).
TRIOPTICS Customer Service is free of charge during the whole warranty period for all systems purchased at TRIOPTICS or an official TRIOPTICS distributor.
2. Service Request
Any service requests to TRIOPTICS Germany have to be issued via Online Service Request-Form (click on ”Service Request”).
Fill in any requested information and add a file (types: *.rar, *.zip, *.pdf, *.txt; max. file size: 5MB) if necessary.
3. Returning items to TRIOPTICS Germany
For items to be returned to TRIOPTICS Germany please request a RMA Number (Return-Material-Authorization) via Online-RMA-Request-Form and add the received RMA-No. to the address field.
Attn.: SERVICE RMA-No: #XXXXXXXXXXXXXXXX
If no RMA-No. can be found in the address field, TRIOPTICS cannot guarantee a fast processing of your service issue.
To contact TRIOPTICS Customer Service, please refer to the e-mail addresses and phone numbers of TRIOPTICS subsidiaries in your region. In case the system was supplied by a TRIOPTICS distributor, please contact them first.